Last updated: 7 November 2025

We want you to love your order. Please read carefully for cosmetics/hygiene items.

1. Change‑of‑mind

• For hygiene and safety, opened/used items can’t be returned.
• Sealed, unused items may be returned within 14 days of delivery with proof of purchase. You’re responsible for return shipping; we recommend a tracked service.
• Once inspected, we’ll issue a store credit or refund (original payment method) within 5–7 business days. Shipping fees are non‑refundable.

2. Faulty, damaged, or incorrect items

• Contact us within 7 days of delivery at returns@thekolorme.com with your order number, photos, and a brief description.
• If confirmed, we’ll repair, replace, or refund as appropriate, and cover reasonable return shipping for our error.
• Keep all packaging until we advise next steps.

3. Non‑returnable items

Opened gels, liquids, brushes used with product, drill bits used on clients, clearance items marked “final sale”, gift cards, downloadable/digital items. Training fees are covered under Section 5.

4. Exchanges

Exchange is subject to stock availability. If unavailable, we’ll process a refund or store credit.

5. Training & bookings (if applicable)

• Deposits/booking fees are generally non‑refundable.
• One reschedule permitted with 7 days’ notice (subject to availability).
• No‑shows/late cancellations may forfeit fees.
• If we must reschedule/cancel, you may choose a new date or a refund of fees for that session.

6. Consumer rights

Nothing in this policy limits your rights under the CGA (NZ) or ACL (AU). If you purchased for business purposes in NZ and agreed to contract out of the CGA, those consumer guarantees may not apply.

Start a return: email returns@thekolorme.com with your order number and details.

General information only. This template does not constitute legal advice.