Shipping Policy
Last updated: 7 November 2025
1. Where we ship
We ship to New Zealand and Australia (and selected international destinations shown at checkout).
2. Shipping costs
Calculated at checkout based on destination, weight/volume, and service level. Promotions or free shipping thresholds will be displayed when available.
3. Tracking
A tracking link is emailed when your order ships (some services may have limited tracking).
4. Estimated delivery times
| Destination | Estimated Delivery Time | Notes |
|---|---|---|
| United States | 7–15 business days | Tracked international delivery |
| Australia | 8–16 business days | Includes local courier handover |
| New Zealand | 10–18 business days | Tracked via NZ Post upon arrival |
| United Kingdom / EU | 10–20 business days | Varies by local postal service |
| Canada | 10–20 business days | Tracked international parcel |
5. Customs, duties, and taxes (international)
International shipments may be subject to customs clearance, import duties, and taxes charged by the destination country. These are the recipient’s responsibility unless stated otherwise at checkout. We cannot control customs processing times.
6. Split shipments
To speed delivery, we may ship items separately at no extra cost. You’ll receive tracking for each parcel where available.
7. Restricted items & transport safety
Some items (e.g., certain liquids) may face carrier or route restrictions. If a chosen service can’t carry an item, we’ll substitute the closest available service or contact you.
8. Undeliverable parcels
If a parcel is returned due to incorrect address, refusal, or uncollected status, we can reship (additional postage may apply) or refund the product price less original shipping.
Shipping enquiries: shipping@thekolorme.com
General information only. This template does not constitute legal advice.