Who we are. Glowlane Nail Studio (trading as “thekolorme”) is the data controller for personal information collected via thekolorme.com. Contact our Privacy Officer at privacy@thekolorme.com.

What we collect

• Identity & contact: name, email, phone, addresses.
• Order details: items purchased, notes, delivery details, invoices.
• Account info: login, preferences, saved addresses.
• Payment info: processed by our payment providers (we do not store full card numbers).
• Device & analytics: IP, device/browser, pages viewed, cookies, approximate location.
• Marketing preferences: opt-ins, interactions with emails/SMS/push.
• Support & training: enquiries, course enrolments, attendance, certifications, media you consent to share.
• Wholesale (if applicable): business details and any ID documents you provide.

How we use your information

• To operate the Site, process and deliver orders, provide customer support, prevent fraud, and comply with law.
• To personalise your experience, improve products/services, and run analytics.
• To send marketing (if you opt-in; you can unsubscribe anytime).
• For training/booking administration (scheduling, reminders, certificates).

Legal bases / compliance

We comply with the NZ Privacy Act 2020. Where GDPR applies (e.g., EU/UK users), we process data based on contract, legitimate interests, consent, and legal obligations.

Sharing your information

We share data with trusted processors only as needed to operate our business, such as e‑commerce & hosting (Shopify), payments (Shopify Payments, Stripe, PayPal), fulfilment & logistics (partner warehouses, carriers), marketing & analytics (email/SMS platforms, analytics tools), support & scheduling, and professional advisers/regulators where required by law. We do not sell your personal information.

International transfers

Your data may be processed in countries other than where you live. We use safeguards (e.g., contractual protections) appropriate to the transfer.

Retention

We keep personal data only as long as needed for the purposes above (e.g., tax and accounting records are typically kept for 7 years in NZ), then securely delete or anonymise.

Security

We use reasonable technical and organisational measures to protect personal data. No method is 100% secure.

Your rights

You may request access to and correction of your personal information. Where GDPR applies, you may also request deletion, portability, or restriction and object to certain processing. To exercise rights, contact privacy@thekolorme.com. You can complain to the Office of the Privacy Commissioner (NZ) or your local authority.

Cookies

We use cookies and similar tech for core functionality, preferences, analytics, and (if enabled) marketing. You can control cookies via your browser; disabling some may affect the Site.

Children

Our Site is not intended for children under 16. We do not knowingly collect data from children.

Changes

We may update this policy. We’ll post the new version with an updated date.

Contact: privacy@thekolorme.com • 46 Kensington Avenue, St Albans, Christchurch 8013, New Zealand

General information only. This template does not constitute legal advice.